Recently, we were contacted by a reader about a months-long ordeal with HTC attempting to get a U11's defective USB port repaired, only to have it sent back to him four months later - badly reassembled with glue leaked all over the frame. That person sent the phone back in and, at the time we received the email, had been waiting three months for the second claim to go through.
It sounds like the sort of unfortunate - but generally rare - customer service story no one likes to deal with, but that does occasionally happen when dealing with a major corporation.
Read MoreHTC's customer support seems to have gone to hell in a handbasket was written by the awesome team at Android Police.
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